Zhik increased checkout completions by 91%
Zhik increased checkout completions by 91%
Zhik increased checkout completions by 91%
Zhik increased checkout completions by 91%
Zhik increased checkout completions by 91%
Zhik increased cart completions by 91% in just 39 days with Instant.
Zhik increased cart completions by 91% in just 39 days with Instant.
Zhik increased cart completions by 91% in just 39 days with Instant.
Zhik increased cart completions by 91% in just 39 days with Instant.
Zhik increased cart completions by 91% in just 39 days with Instant.
+
+
+
+
91%
91%
91%
91%
Cart conversions
Cart conversions
Cart conversions
Cart conversions
Cart conversions
-
-
-
-
-
46%
Checkout times
Checkout times
Checkout times
Checkout times
Checkout times
+
+
+
+
+
20%
Repeat purchases
Repeat purchases
Repeat purchases
Repeat purchases
Repeat purchases
Overview
Overview
Overview
Overview
Overview
Zhik is a leading supplier of high-performance water sports apparel in Australia, dedicated to providing quality, durable gear to athletes and Olympians across the globe. Zhik takes sporting apparel and gear seriously, designing and producing proprietary materials and fabrics, and rigorously testing their products right here in Australia.
Customers rave about the quality in online reviews, and for good reason. Zhik caters to some of the most extreme customers in water sports, their gear and clothes have to withstand changing temperatures and tension.
Zhik has great products, but their team had one problem. Their checkout wasn’t optimised for a frictionless customer experience - and they wanted a higher checkout completion rate. They turned to Instant to optimise their checkout experience so their customers could spend less time worrying about the purchase experience, and more time planning their next adventure.
Zhik is a leading supplier of high-performance water sports apparel in Australia, dedicated to providing quality, durable gear to athletes and Olympians across the globe. Zhik takes sporting apparel and gear seriously, designing and producing proprietary materials and fabrics, and rigorously testing their products right here in Australia.
Customers rave about the quality in online reviews, and for good reason. Zhik caters to some of the most extreme customers in water sports, their gear and clothes have to withstand changing temperatures and tension.
Zhik has great products, but their team had one problem. Their checkout wasn’t optimised for a frictionless customer experience - and they wanted a higher checkout completion rate. They turned to Instant to optimise their checkout experience so their customers could spend less time worrying about the purchase experience, and more time planning their next adventure.
Zhik is a leading supplier of high-performance water sports apparel in Australia, dedicated to providing quality, durable gear to athletes and Olympians across the globe. Zhik takes sporting apparel and gear seriously, designing and producing proprietary materials and fabrics, and rigorously testing their products right here in Australia.
Customers rave about the quality in online reviews, and for good reason. Zhik caters to some of the most extreme customers in water sports, their gear and clothes have to withstand changing temperatures and tension.
Zhik has great products, but their team had one problem. Their checkout wasn’t optimised for a frictionless customer experience - and they wanted a higher checkout completion rate. They turned to Instant to optimise their checkout experience so their customers could spend less time worrying about the purchase experience, and more time planning their next adventure.
Zhik is a leading supplier of high-performance water sports apparel in Australia, dedicated to providing quality, durable gear to athletes and Olympians across the globe. Zhik takes sporting apparel and gear seriously, designing and producing proprietary materials and fabrics, and rigorously testing their products right here in Australia.
Customers rave about the quality in online reviews, and for good reason. Zhik caters to some of the most extreme customers in water sports, their gear and clothes have to withstand changing temperatures and tension.
Zhik has great products, but their team had one problem. Their checkout wasn’t optimised for a frictionless customer experience - and they wanted a higher checkout completion rate. They turned to Instant to optimise their checkout experience so their customers could spend less time worrying about the purchase experience, and more time planning their next adventure.
Challenge
Challenge
Challenge
Challenge
Challenge
Zhik products are highly specialised, and shoppers looking for their gear will research heavily before committing to purchase. In Zhik’s case, the cost of an item for customers is less of a concern, and instead they focus on quality and fit-for-purpose.
Being an omni-channel brand that predominantly sells online, it is critical for Zhik to demonstrate value quickly, and ensure shoppers can purchase without friction once they are happy to commit to Zhik.
Customers love Zhik, but their checkout experience wasn’t optimised for speed, security or repeat purchases. Magento is a powerful eCommerce platform with great inventory management and shipping integrations, but the checkout experience can sometimes be clunky for customers and isn’t optimised for mobile shopping.
"We want our customers to love the end-to-end Zhik purchasing journey. From the moment they land on our site, to the moment they receive their online order. We knew that in order to deliver this kind of customer experience, we had to go beyond the generic checkout we were using."
- Sean Inkley, Information Technology
Zhik products are highly specialised, and shoppers looking for their gear will research heavily before committing to purchase. In Zhik’s case, the cost of an item for customers is less of a concern, and instead they focus on quality and fit-for-purpose.
Being an omni-channel brand that predominantly sells online, it is critical for Zhik to demonstrate value quickly, and ensure shoppers can purchase without friction once they are happy to commit to Zhik.
Customers love Zhik, but their checkout experience wasn’t optimised for speed, security or repeat purchases. Magento is a powerful eCommerce platform with great inventory management and shipping integrations, but the checkout experience can sometimes be clunky for customers and isn’t optimised for mobile shopping.
"We want our customers to love the end-to-end Zhik purchasing journey. From the moment they land on our site, to the moment they receive their online order. We knew that in order to deliver this kind of customer experience, we had to go beyond the generic checkout we were using."
- Sean Inkley, Information Technology
Zhik products are highly specialised, and shoppers looking for their gear will research heavily before committing to purchase. In Zhik’s case, the cost of an item for customers is less of a concern, and instead they focus on quality and fit-for-purpose.
Being an omni-channel brand that predominantly sells online, it is critical for Zhik to demonstrate value quickly, and ensure shoppers can purchase without friction once they are happy to commit to Zhik.
Customers love Zhik, but their checkout experience wasn’t optimised for speed, security or repeat purchases. Magento is a powerful eCommerce platform with great inventory management and shipping integrations, but the checkout experience can sometimes be clunky for customers and isn’t optimised for mobile shopping.
"We want our customers to love the end-to-end Zhik purchasing journey. From the moment they land on our site, to the moment they receive their online order. We knew that in order to deliver this kind of customer experience, we had to go beyond the generic checkout we were using."
- Sean Inkley, Information Technology
Zhik products are highly specialised, and shoppers looking for their gear will research heavily before committing to purchase. In Zhik’s case, the cost of an item for customers is less of a concern, and instead they focus on quality and fit-for-purpose.
Being an omni-channel brand that predominantly sells online, it is critical for Zhik to demonstrate value quickly, and ensure shoppers can purchase without friction once they are happy to commit to Zhik.
Customers love Zhik, but their checkout experience wasn’t optimised for speed, security or repeat purchases. Magento is a powerful eCommerce platform with great inventory management and shipping integrations, but the checkout experience can sometimes be clunky for customers and isn’t optimised for mobile shopping.
"We want our customers to love the end-to-end Zhik purchasing journey. From the moment they land on our site, to the moment they receive their online order. We knew that in order to deliver this kind of customer experience, we had to go beyond the generic checkout we were using."
- Sean Inkley, Information Technology
Results
Results
Results
Results
Results
+
+
+
+
+
91%
91%
91%
91%
91%
Cart conversions
Cart conversions
Cart conversions
Cart conversions
Cart conversions
-
-
-
-
-
46%
46%
46%
46%
46%
Checkout times
Checkout times
Checkout times
Checkout times
Checkout times
+
+
+
+
+
20%
20%
20%
20%
20%
Repeat purchases
Repeat purchases
Repeat purchases
Repeat purchases
Repeat purchases
The results - pun intended - were Instant.
Checkout completion rates skyrocketed to an average of 72% in the first month of using Instant. With their highest checkout completion rate being 90%. This is because repeat customers were given the option to checkout in one-click, as Instant saves critical shopper details at checkout including shipping, billing and payment information.
Checkout completion times dropped by 46% in the first month. This not only because the user experience is optimised for faster checkout times, payments through instant are authenticated, and verified faster than generic checkouts.
Repeat purchases increased by 20%. Shoppers now have access to a fully optimised, end-to-end customer experience with the implementation of Instant.
"The support we received from Instant during onboarding was so valuable. Their level of service was outstanding and their team customised the look and feel to our branding"
- Sean Inkley, Information Technology
Keen to find out more? Contact our team here.
The results - pun intended - were Instant.
Checkout completion rates skyrocketed to an average of 72% in the first month of using Instant. With their highest checkout completion rate being 90%. This is because repeat customers were given the option to checkout in one-click, as Instant saves critical shopper details at checkout including shipping, billing and payment information.
Checkout completion times dropped by 46% in the first month. This not only because the user experience is optimised for faster checkout times, payments through instant are authenticated, and verified faster than generic checkouts.
Repeat purchases increased by 20%. Shoppers now have access to a fully optimised, end-to-end customer experience with the implementation of Instant.
"The support we received from Instant during onboarding was so valuable. Their level of service was outstanding and their team customised the look and feel to our branding"
- Sean Inkley, Information Technology
Keen to find out more? Contact our team here.
The results - pun intended - were Instant.
Checkout completion rates skyrocketed to an average of 72% in the first month of using Instant. With their highest checkout completion rate being 90%. This is because repeat customers were given the option to checkout in one-click, as Instant saves critical shopper details at checkout including shipping, billing and payment information.
Checkout completion times dropped by 46% in the first month. This not only because the user experience is optimised for faster checkout times, payments through instant are authenticated, and verified faster than generic checkouts.
Repeat purchases increased by 20%. Shoppers now have access to a fully optimised, end-to-end customer experience with the implementation of Instant.
"The support we received from Instant during onboarding was so valuable. Their level of service was outstanding and their team customised the look and feel to our branding"
- Sean Inkley, Information Technology
Keen to find out more? Contact our team here.
The results - pun intended - were Instant.
Checkout completion rates skyrocketed to an average of 72% in the first month of using Instant. With their highest checkout completion rate being 90%. This is because repeat customers were given the option to checkout in one-click, as Instant saves critical shopper details at checkout including shipping, billing and payment information.
Checkout completion times dropped by 46% in the first month. This not only because the user experience is optimised for faster checkout times, payments through instant are authenticated, and verified faster than generic checkouts.
Repeat purchases increased by 20%. Shoppers now have access to a fully optimised, end-to-end customer experience with the implementation of Instant.
"The support we received from Instant during onboarding was so valuable. Their level of service was outstanding and their team customised the look and feel to our branding"
- Sean Inkley, Information Technology
Keen to find out more? Contact our team here.