Send return flows with Loop
Connect Loop Returns and let your return events start flows in Instant.
You can now move your return emails out of Klaviyo and into Instant. Turn off Loop's own return emails and any Loop flows in Klaviyo when you connect, so shoppers do not get two emails. Refunds are not part of this integration.
The Return Delivered email ends on a Shop Again button, so a shopper who has just sent something back has a clear next step to buy again.
- Connect Loop Returns and use your return events to start flows in Instant
- Find it under Settings cog > Integrations > Returns, then click Connect on Loop
- Paste an API key and the webhook secret from Loop (Returns Management > Tools & integrations > Developer Tools), and Instant sets up the webhooks for you
- Carrier and tracking number are in the field picker, and Instant uses Loop's own field names, so Liquid you copy from Klaviyo keeps working